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Terms and Conditions
General Information
Wheelie Bright is a small, family‑run business based in Western Australia. By placing an order with us, you agree to the terms and conditions outlined below. These terms help ensure a smooth, fair experience for everyone.
Products & Custom Orders
• All spoke guards and accessories are made to order.
• Colours and designs may vary slightly due to screen differences and printing processes.
• Custom orders are created based on the artwork or ideas you provide.
• All custom orders are final sale and cannot be refunded or exchanged unless faulty.
Wheel Size, Centre Cut‑Out & Artwork Visibility
All spoke‑guard designs will experience increased artwork cut‑off on wheel sizes smaller than 50 cm. This occurs because the centre cut‑out remains 10.5 cm in diameter, while the overall guard becomes smaller, resulting in the cut‑out occupying a larger proportion of the design. As wheel size decreases, more of the artwork is removed.
Picture‑based and detailed designs are generally less suitable for smaller wheel sizes, as key parts of the main image may be lost. For spoke guards under 50 cm, we recommend selecting patterned designs, which maintain a visually consistent appearance even when part of the artwork is cut off.
Products that are best suited to 50 cm wheel guards include a PLEASE NOTE advisory on the product page to assist customers in choosing an appropriate design.
This information is clearly displayed prior to checkout. For this reason, orders cannot be refunded or exchanged if artwork is cut off due to the wheel size selected by the customer.
Order Accuracy
Customers are responsible for ensuring all order details — including wheel size, design choice, spelling, uploaded artwork, and shipping address — are correct at the time of purchase.
Copyright & Original Artwork
• You must only submit artwork or ideas that you own or have the rights to use.
• We cannot create designs featuring copyrighted characters, logos, brands, sports teams, or artwork unless you hold the rights.
• AI‑generated designs are welcome, but they must be original and not based on copyrighted material.
Customer Responsibility for Submitted Artwork
By submitting artwork, images, or design ideas for a custom order, the customer confirms that they own the rights to the material or have permission to use it. Wheelie Bright is not responsible for any copyright issues arising from artwork supplied by the customer. The customer accepts full responsibility for ensuring their design does not infringe on any copyright, trademark, or intellectual property rights.
Image Quality Requirements
To ensure the best print quality, all custom design images must be:
• High resolution (minimum 2000 × 2000 pixels)
• PNG or JPG format
• Clear and not blurry
• Not screenshots
If you’re unsure whether your image is suitable, you can email it to us for checking.
Colour Variation
Colours may appear slightly different in person due to screen settings, lighting, and printing processes. We do our best to ensure accurate colour representation, but small variations are normal.
Shipping & Delivery
• All products are made to order. Production and delivery may take a couple of weeks, depending on workload and your location.
• We will keep you updated throughout the process.
• Delivery times are estimates and may vary due to postal delays outside our control.
International Orders, Customs & Import Fees
International orders may be subject to customs charges, import duties, taxes, or handling fees when the parcel arrives in the destination country. These fees are not included at checkout and must be paid by the customer directly to their local customs or postal service.
Customs processes vary by country and are outside our control. Wheelie Bright is not responsible for any additional charges, delays, or holds caused by customs or border authorities.
Returns & Refunds
• We do not offer change‑of‑mind returns.
• Custom orders cannot be refunded or exchanged unless faulty.
• If your item arrives damaged or incorrect, please contact us at hello@wheeliebright.com.au within 7 days with photos of the issue.
• Items must be unused and in original condition for any approved return or exchange.
Pricing & Payment
• All prices are listed in Australian dollars (AUD).
• Prices may change at any time without notice.
• Payment must be made in full at the time of ordering.
Care & Use
Our products are decorative accessories designed for everyday use. Customers are responsible for following care instructions and ensuring the product is used safely and appropriately.
Product Safety & Attachment Checks
Customers are responsible for ensuring their spoke guards and attachments (including Velcro straps) are securely fastened before each use. Regular safety checks are recommended, as normal wear and tear may occur over time. Wheelie Bright is not responsible for replacing or repairing parts that become worn or damaged through regular use.
Any faults or defects must be reported before the product is fitted to the wheelchair. Once the product has been installed and used, general wear and tear is the customer’s responsibility.
Liability
Wheelie Bright products are decorative accessories designed for everyday use. By purchasing from us, you agree to the following:
• Customers are responsible for ensuring the product is installed correctly and used appropriately.
• We are not responsible for any damage, injury, or loss resulting from incorrect installation, misuse, or normal wear and tear.
• We are not liable for any indirect, incidental, or consequential damages arising from the use of our products.
• We are not responsible for delays caused by postal services, couriers, or circumstances outside our control.
• To the fullest extent permitted by Australian Consumer Law, our liability is limited to the replacement or refund of faulty goods.
• Nothing in these terms excludes or limits your rights under Australian Consumer Law.
Privacy
• Any personal information you provide (such as your name, email, or address) is used only to process your order and communicate with you.
• We do not share or sell your information to third parties.
Changes to Terms
We may update these Terms & Conditions from time to time. The version available at the time of your purchase applies to your order.
Contact Us
If you have any questions about these terms, please reach out at hello@wheeliebright.com.au — we’re always happy to help.