Shipping Policy

Made to Order
All Wheelie Bright products are made to order. Production and delivery times can vary depending on our current workload and your location. We’ll keep you updated throughout the process so you always know where your order is up to.

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Shipping Within Australia
We ship Australia‑wide using trusted postal and courier services.
Delivery times are estimates only and may vary due to factors outside our control, such as postal delays, weather events, or peak periods.
Customers are responsible for providing the correct shipping address at checkout.

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International Shipping
We are not currently shipping internationally.

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Where We Ship
Wheelie Bright have just started our small family business and so we are currently just shipping within Australia. But please check back as we hope to ship internationally soon. 

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Tracking
Most orders include tracking. You’ll receive your tracking details via email once your order has been dispatched.

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Lost or Delayed Parcels
We do our best to help if something goes wrong, but delays caused by postal services, couriers, or customs are outside our control.
If your parcel appears lost or significantly delayed, please contact us and we’ll assist where possible.

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Address Issues
If an incorrect or incomplete address is provided at checkout, we cannot replace or refund orders that cannot be delivered.
Please double‑check your details before finalising your order.