Returns Policy

Change of Mind
We do not offer change‑of‑mind returns. Each Wheelie Bright product is made to order, and many include custom artwork or personalised details.

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Custom Orders
Custom designs, personalised products, and items made using customer‑supplied artwork are final sale and cannot be refunded or exchanged unless faulty.

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Design Fit & Image Cut‑Off on Smaller Wheels

Every spoke‑guard design will lose more of the artwork when printed on wheel sizes smaller than 50 cm. This is because the centre cut‑out remains 10.5 cm, but the overall guard becomes smaller — meaning the cut‑out takes up a much larger proportion of the design. As a result, more of the artwork is removed on smaller guards.

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For spoke guards under 50 cm, we recommend choosing a patterned design. Even with some of the artwork cut off, patterned designs still display beautifully and provide a consistent, high‑quality look on your wheels.

For designs we believe are best suited to 50 cm spoke guards, a PLEASE NOTE section is included on the product page to help guide your choice.

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PLEASE NOTE: This design is best printed at 50 cm or larger so the full artwork remains visible — smaller wheels with a large centre cut‑out will lose more of the design. Patterned designs are usually a better choice for smaller wheels as opposed to pictures or detailed images.

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Because this information is clearly displayed before checkout, orders cannot be refunded or exchanged if part of the artwork is cut off due to the wheel size selected by the customer.

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Faulty or Incorrect Items
If your item arrives damaged or incorrect, please contact us within 7 days of delivery at hello@wheeliebright.com.au with photos of the issue.
We’ll assess the problem and organise a replacement or refund where appropriate.
Faults must be reported before the product is fitted to the wheelchair. Once installed and used, normal wear and tear is the customer’s responsibility.

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Condition of Returned Items
For any approved return or exchange, items must be:
•     Unused
•     Unfitted
•     Undamaged
•     In original, resale‑ready condition
Items that show signs of use or wear cannot be accepted.

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Wear & Tear
Our spoke guards and attachments (including Velcro straps) will naturally experience wear over time.
Wheelie Bright is not responsible for replacing or repairing parts that become worn or damaged through regular use.

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Incorrect Address or Delivery Issues
We cannot refund or replace orders that cannot be delivered due to an incorrect or incomplete address provided at checkout.
Please double‑check your details before placing your order.

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Return Shipping Costs
If a return is approved, return postage costs are the responsibility of the customer unless the item is confirmed to be faulty.

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International Orders
International customers are responsible for any customs duties, taxes, or import fees charged by their country.
These fees are not included at checkout and cannot be refunded by Wheelie Bright.